The Remediation & Tasks tab on the supplier profile gives you a centralized way to manage all supplier-related tasks. It lets you track remediation efficiently, ensuring suppliers address issues promptly and transparently.
The tab presents a detailed overview of open tasks, the supplier's current cyber rating, and the potential improvement in that rating once remediation is complete.
Task Widgets Overview
Inside the Remediation & Tasks tab of the selected supplier, several widgets give you visibility into your supplier's remediation progress:
Remediation Tasks Projection - View the supplier's current cyber rating alongside the projected improvement upon completing all open finding remediation tasks.
Tasks Completion - See a visual ratio of open vs. closed tasks for quick insight into overall progress.
Open Tasks Section - Broken down into three categories:
Remediation Tasks: Tasks related to findings and questionnaire remediation.
General Tasks: Internal tasks for your organization, or external tasks assigned to the supplier.
Supplier Review: Internal tasks triggered by workflow automation for supplier evaluation.
Managing Questionnaire-Related Tasks
When an evaluator identifies a gap in a submitted questionnaire, they initiate a task, prompting the supplier to update their answers directly within the task interface. The evaluator then reviews the revised responses, and once satisfied, marks the task as Done.
Once every questionnaire-related task has been marked as either Done or Accept Risk, the evaluator can apply the changes to the questionnaire. This saves the new answers and triggers a recalculation of the supplier's score.
Keep in mind: if only some tasks are completed while others remain In Progress, the updated answers will not be reflected in the questionnaire. Changes take effect only once every related task has been resolved.
Managing Finding-Related Tasks
In Progress - Indicates that work on the finding has started.
Claimed Fixed - Once all findings have been addressed, the supplier can manually update the status to Claimed Fixed. If Continuous Monitoring is enabled, the engine automatically detects when findings are fixed.
Verification and status update:
If all findings are confirmed as fixed, the task status automatically updates to Done, and a notification email is sent to the supplier.
If some or all findings are still open, the task status updates to To Do, and a notification email is sent to the supplier accordingly.
Declined - Suppliers can decline a remediation task and provide a reason for doing so.
Keep in mind: Declining a task does not automatically open a dispute. To initiate a dispute, go to the Findings tab and select the relevant finding (a shortcut link is also available from the remediation task view).
Evaluators can choose to accept the risk, which closes the task.
Keep in mind: accepted risks are documented but do not affect the Cyber Posture Rating.
Suppliers Tasks Page
The Suppliers Tasks page provides a centralized view of all tasks. At the top, you'll find two toggles:
All Tasks - Displays all open tasks across the company.
My Tasks - Shows only the open tasks assigned to you.
Click on any task to view or manage it. From there, you can see the supplier's current status and edit fields such as description, internal notes, status, priority, assignee, and due date. Click Update Task to save your changes.
To delete a task, click on it and select the delete option. Tasks can be edited or deleted from either the Suppliers Tasks page or the supplier status page directly.
