The Remediation & Tasks tab on the supplier profile provides a centralized, comprehensive way to manage all supplier-related tasks. You can now track tasks efficiently, ensuring that suppliers address issues promptly and transparently.
This tab presents a detailed overview of open tasks, the supplier’s current cyber rating, and the potential improvement in their rating once remediation is complete.
✅Task Widgets Overview
Inside the Remediation & Tasks tab, several widgets offer visibility into your supplier’s remediation progress:
Remediation Tasks Projection
View the supplier’s current cyber rating and the projected improvement upon completing all open finding remediation tasks.
Tasks Completion
See a visual ratio of open vs. closed tasks for quick insight into overall progress.
Open Tasks Section
Remediation Tasks: Tasks related to findings and questionnaire remediation.
General Tasks: Internal tasks for your organization or external tasks assigned to the supplier.
Supplier Review: Internal tasks triggered by workflow automation for supplier evaluation.
🔍 Managing Questionnaire-Related Tasks
The Evaluator initiates a task related to a submitted questionnaire.
The Supplier can update their answers directly within the task interface.
The Evaluator reviews the updated responses and, if satisfied, marks the task as Done.
Once all questionnaire-related tasks are either marked as Done or Accept Risk, the Evaluator can apply the changes to the questionnaire. This action saves the new answers and triggers a recalculation of the supplier’s score.
If only some tasks are completed while others remain In Progress, the updated answers will not be reflected in the questionnaire. Changes are only applied once all related tasks are resolved.
🔍 Managing Finding-Related Tasks
Task marked as “In Progress”
This provides visibility that work on the findings has started.
Task marked “Claimed Fixed”
Once all findings have been addressed, the supplier can manually update the status to “Claimed Fixed”.
If Continuous Monitoring is enabled, our engine will automatically detect when findings are fixed.Verification and Status Update:
If all findings are confirmed as fixed, the task status will automatically update to Done, and a notification email will be sent to the supplier.
If some or all findings are still open, the task status will be updated to 'To Do', and an email notification will be sent accordingly to the suppliers.
Task “Declined”
Suppliers can decline a remediation task and provide a reason for doing so.
🔸 This does not automatically open a dispute.To initiate a dispute, navigate to the Findings tab and select the relevant finding (a shortcut link is also available from the remediation task view).
Evaluators can choose to accept the risk, which will close the task.
⚠️ Note: Accepted risks are documented but do not affect the Cyber Posture Rating.
✅ Suppliers Tasks
The Suppliers Tasks page provides a centralized view of all tasks in one place. At the top, you'll find two toggles:
All Tasks – displays all open tasks across the company.
My Tasks – shows only the open tasks assigned to you.
To view or manage a task, simply click on it. You’ll be able to see the supplier’s current status and make updates as needed. You can edit fields such as the description, internal notes, status, priority, assignee, and due date. Once you’ve made your changes, click "Update Task" to save them.
To delete a task, click on it and choose the delete option. Tasks can be edited or deleted either from the Suppliers Tasks page or directly from the supplier status page.
