Below are answers to common questions you may encounter when completing a Security Questionnaire in Panorays.
🔍 How can I find and access the Security Questionnaires I need to respond to?
Please refer to the article linked in your email invitation for step-by-step instructions on how to access Security Questionnaires sent to you for completion.
❓ I cannot access the questionnaire
⏰ The questionnaire due date has passed
The due date is listed in your email invitation.
Once the deadline has passed, the questionnaire link is no longer valid.
If the questionnaire was left open in your browser, new responses may not save (previous responses remain saved until submission).
What to do:
Contact the company that requested the questionnaire to ask for a due date extension.
✏️ My answers are not being saved
Make sure all mandatory questions are completed. Mandatory questions are marked with a red asterisk (*).
The questionnaire deadline may have passed. Check the due date in your email invitation.
If needed, reach out to the evaluating company to request an extension.
👤 I am not the correct contact person at my company
If you are not the right person to complete the questionnaire:
You can share the questionnaire with other colleagues in your organization.
Collaborate internally to gather the required information before submitting.
🔔 I still receive notifications to complete the questionnaire
Please confirm that:
All mandatory questions (marked with a red asterisk *) are completed.
You clicked Submit to finalize the questionnaire and send your responses to the requesting company.
⚠️ Saving answers alone does not complete the questionnaire—submission is required.
🔄 I submitted a questionnaire, and the customer is requesting updates
This may happen because:
The customer performs annual security audits or re-assessments.
Additional information is required as part of their security review process.
More details may be available under Remediation Tasks. For clarification, contact the requesting company directly.
💡 Some questions are already answered when I open the questionnaire
If your company has completed a questionnaire via Panorays in the past, responses may be pre-filled.
This helps reduce duplicate work and saves time.
📌 Always review pre-filled answers to ensure they are still accurate before submitting.
📎 I can’t upload a file — is it too large?
The maximum file size allowed for uploads is 100 MB.
Files larger than this limit cannot be submitted.
📋 Can the questionnaire be completed in multiple languages?
Our default language for the questionnaire is English. However, for the open-ended questions, you can provide answers in any language.
📌 Summary
Most Security Questionnaire issues are related to due dates, mandatory questions, submission steps, or access limitations. Reviewing the sections above should help you resolve issues quickly and complete your questionnaire successfully.